Improved Customer Experience (CX) is better customer retention and lesser churn out, which is why CX directly impacts the bottom line. The financial incumbent encourages tremendous stewardship in helping a business scale up over time.
It is great to be a part of an ecosystem but sick to be a copy of something that cannot fight for itself. RADcube’s creative approach to UX/UI design helps you stand out while staying a part of the commercial ecosystem. From ideation, inspiration to execution, RADcube endeavors to analyze user behavior by positioning as the end-user to manifest the experience. The result? A holistic user journey that impresses the industry how you care for your clients.
Our CRM implementation starts with assessing your business strategy, determining tactics, and assigning KPIs. We then map those business goals to expected outcomes and adjust with a focus on optimized lead generation for your sales pipeline, creating customer-specific journeys to fuel engagement, and empowering your staff with a 360-degree view of customers and prospects—the service factors in training, support, and change management.
An omnichannel customer strategy integrates all communication channels for an organization to respond to captive or prospective clients in no time. RADcube’s Omnichannel Voicebots/ Chatbots/ EmailBots get the smart work done while resources focus on more strategic initiatives. We build bots leveraging artificial intelligence, machine learning, natural language processing (NLP), and natural language understanding (NLU) that comprehend customer queries, learn from past interactions, and store information from each user in a centralized database.
Government bodies drive laws and regulations, and today in the digital world, the way a user is interacts with the digital presence of a government agency determines its Customer Experience (CX) competency. Starting from features including disability customization to the navigational directive, intelligent customer support, or a one-click buying window, all of these & more determine how the impression of a progressive government.
Servitization is not an odd sale but an outcome-focused strategic relationship with the customer, requiring manufacturers to invest in ongoing post-sales customer engagement. Engaging customers, keeping them in the loop of the latest release on the purchased product, enabling offer discovery and self-service, etc., define Customer Experience in the manufacturing sector
In the financial sector, Customer experience (CX) means a strategic approach to building customer loyalty, reducing costs, making employees happier, and boosting revenues significantly. Sometimes, this focus on a customer’s CX satisfaction ensures lifetime profitability through active recommendation five to eight times more impactful over a negative perception.