Customer Service Next Generation

RADcube > Customer Service Next Generation

Services

Customer Service Strategy

  • Enterprise Evaluation
  • Architecture Review
  • Solution and Platform Integration
  • Customer Service Blue Print
  • Assessment & Roadmap

Customer Service Solution Implementation

  • Infrastructure (Cloud and On Premise)
  • VoIP/IVR (Hardware and Software)
  • Software (Cloud and On Premise)
  • Resources
  • Upgrade and Migration

Customer Service AI

  • Chatbot Solutions
  • Voicebot Solutions
  • Natural Language Processing
  • Voice Analytics
  • Virtual Agents

Customer Service Software Integrations

  • Microsoft
  • Salesforce
  • Jenkins
  • Custom Applications
  • Oracle
  • SAP

Key Benefits

  • The reduction of contact center traffic
  • The fulfilment of new requests at reduced cost
  • Ability to meet seasonal surges in demand
  • Increased service hours and languages
  • Improved customer experience and engagement
  • Improved flexibility/ time to market
  • Improved Compliance and Auditability
  • Increased quality